Refund policy

We want you to love what you get from Steely Flats. If something isn’t right, here’s how it works.

Changed your mind?
You can cancel your order for any reason within 14 days of the day you receive it. Just email steelyflats@hotmail.com with your order number and we’ll reply with the address to send it back to. You then have a further 14 days to post the items back to us.

• Items should be unworn, unwashed and with tags attached. If an item has been worn or damaged, we may reduce the refund to cover the loss in value.
• You pay the cost of sending items back, unless the item is faulty or we sent you the wrong thing.
• Sale items are covered by the same 14-day right.
• Please use a tracked service and keep your proof of postage.

Refunds
We refund you within 14 days of receiving the items back (or of you showing us proof that you’ve sent them, if that’s sooner). Refunds go back to your original payment method. If you return your whole order, we also refund the standard delivery charge you paid.

Need a different size?
Email us and we’ll help. The quickest way is usually to return the item for a refund and place a new order for the size you need.

Faulty, damaged or wrong item?
Email us within 30 days of delivery with your order number and a photo. We’ll cover the cost of the return and give you a full refund, or a replacement if you prefer.

None of this affects your legal rights under the Consumer Rights Act 2015.